FAQ's

Aluminum frame vs. Steel frame
When deciding between an aluminum frame and a steel frame, take these into consideration.

1. Steel is significantly stronger and more durable than aluminum. Steel also weighs more than aluminum.
2. Due to the presence of aluminum oxide in aluminum, aluminum is rust resistant.
3. Since steel is heavier than aluminum, it also absorbs impacts better. If you tend to ride in rough terrain, a steel frame may suite you better. Suspension is also another major factor in shock absorbtion.

Double wall rim vs. Single wall rim
There are pros and cons of having a single verses a double wall rim.
Single wall rims are lighter than a double wall rim, but the double wall rim is in fact much stronger due to the extra support it provides.
Choose a single or double wall rim based off of your intended riding style.

Disc brake vs. V brake?
While disc brakes preform better than v-brake systems, both have pros and cons.

Disc brakes have much better stopping power than v-brakes and stop your rims from being scratched. Disc brakes weigh more with the extra parts they use. V- brake systems are lighter and cheaper components that are easy to replace when needed.

Is there a video on how to fold the bike?
Yes. You can find a video on how to fold the bike under our "How To Video" link. An instruction manual will also be included inside the bike box to help you set up your new bike.

What's the maximum weight for kespor folding bikes?
Maximum rider weight is 230 LBS. Good for riders 5-6 feet tall.

Do you sell accessories and parts?
Yes, we currently sell these accessories Click here
For replacement parts, Click here

Do you sell used/refurbished bikes?
Yes.

Every Kespor certified refurbished product completes a rigorous process that includes full testing to meet the same functional standards as a new Kespor product. Your refurbished bike is truly
“like new,” with special savings.

The used bike is excellent to ride, while the frame may have some small scratches or slight wear and tear, the bikes quality is ensured. Since the bike is pre-owned, you will recieve an awesome
discount.

What should I check for before I ride?
Before you ride please make sure your bike is working properly

1) Check your tire pressure to make sure it is at a safe PSI for riding.
2) Make sure both front and rear brakes are engaging properly.
3) Make sure your pedals and cranks spin effortlessly before riding.
4) Set your desired saddle height along with securing the saddle tightly to ensure a safe ride.
5) Spin the wheels to check if they are aligned and not rubbing any other parts.
6) Adjust handlebars to desired height and make sure the handle bars are secured tightly.
7) Make sure your chain isn't too tight or too loose. Chain lube is a great addition for a smooth ride.
8) Tighten quick release axles to ensure a safe ride.
9) Secure frame lock and pedals to fully extend your bicycle.

Are smaller wheels slower than larger wheels?
Smaller wheels are not necessarily slower than larger wheels. Both have advantages and disadvantages. Small wheels are actually more aerodynamic, lighter, and accelerate quicker because it
requires a lower moment of inertia.

Why is the saddle so uncomfortable on my bike?
Just like a pair of brand new shoes, you need to break in your bike saddle. It will get more comfortable the more you ride it along with your body adjusting to riding a bicycle again if you havent
in a while. If you still don't like the saddle, we have other comfortable saddle option, please click here.

Where can I buy a bike?
You can buy Kespor bikes directly from our website.

How do I fix a flat tire?
Since flat tires are an unavoidable occurance in cycling, what do you do when you get a flat tire?

Tires lose air over time. Try refilling the tire with air first. If the tire is flat again within a few days, you have a slow leak.
When getting a flat tire, theres a few things you need to check before trying to fix the tire. First check if the tire itself is damaged and needs to be replaced or if anything is poking fully throught
the tire than could cause future flats. Depending on your tire condition will depend on which route you will fix your tube. You can either purchase a new tire/ tube if the air leak is excessive. If the
air leak is slow you can patch the tube or fill it with slime to prevent future leaks.

Shipping policy
In the continental USA, all bikes ship by Ground service for free. Accessories ordered with your folding bike also ship free.Additional shipping charges will apply to orders shipped to
Hawaii, Alaska.

Accessory orders without the purchase of a bike are charged shipping fees based on the size, weight and destination of the order.

If you ordered two or more items, you may receive them in multiple boxes on different days. We do not charge you extra shipping for split shipments.

Shipping to Canada

We ship to Canada by FedEx or UPS . It takes between 5-9 days for delivery. The shipping fees do not include any duty, import tariff fees or sales taxes. These fees are the responsibility
of the recipient and must be paid directly to the courier upon delivery.

Where are the bikes shipping from?
Kespor bikes are shipped from California.

Where do you ship to and how long does it take?
We currently ship within the Contiguous United States only. Our bikes are shipped from California and it takes 2-7 business days via UPS ground. You can track your shipments here.
https://www.ups.com/track?loc=en_US&requester=ST/ Please note that we have no control over shipping delays (weather or mechanical) after bikes leave our warehouse.

Our shipper does not deliver to FPO's/APO's/DPO's or PO Boxes. If you prefer to have the bike shipped to an address other than you residence, we can ship to your local UPS Store.

Please note that some UPS store's charge a "pick up" fee. Please check with your local UPS Store for details.

Please note, tracking notifications will be emailed once your order is shipped. Typically, orders placed M-F before 12:00 pm Pacific Time will be shipped in 1-2 business days.

Where's my tracking number?
Once your order ships, an email with your tracking number will be sent. Sometimes, the tracking information lands in your junk/spam folder so please check there as well.

If you have your tracking number, you can track your orders here

Do you offer expedited shipping or delivery?
At this time, we are unable to offer expedited shipping. Models ship via UPS Ground or Fedex Ground. Orders shipped to Hawaii ship via DHX and may take up to 6 weeks longer than
normal delivery timelines.

When will my Pre-Order ship?
Thanks for your purchase! We are working hard to get all pre-order bikes out as soon as we can.

We will update the estimated shipping time weekly.

Return policy?
If you are not satisfied with your new bike for any reason, you have 30 days to return the bike. Simply email us at support@kesporbicycle.com and we'll help you with the return.
Please note: The customer is responsible for shipping the bike back to us at their expense. Please contact us for shipping options if you do not have any.

To be eligible for a return, your item must be:

Within 30 days from the date of purchase
(If a pre-ordered bicycle is purchased, returns are accepted within 30 days from the date the
bicycle is shipped from our warehouse).
In unused and resellable condition
In the original packaging with all components.

Discounted items, used bikes, and refurbished bikes are final sale and may not be returned.

How soon will I get my refund?
If your product is approved for a refund after inspection, your refund request will be processedwithin 5-7 business days after approval.

To recieve a full refund (excluding shipping costs) on Kespor products, you must ship your productback to our warehouse to be inspected. Our team will email you the results. You may
recieve a partialrefund if the product is not in its original condition.